Welcome to Jane Pauley Community Health Center! We are seeking professionals to join our Patient Access Team.

Our competitive employment offerings include:

Have Balance: Investing in YOU

• Office hours M-F, 8 a.m.-5 p.m.
• Medical, vision, and dental plans
• Generous vacation time
• 401K plan and match at 6%
• Paid life insurance plans
• Work anniversary recognition

Be Supported: A Team-Based Approach

• A support structure to care for diverse patient populations
• Opportunities to grow your skills, while improving our organization
• Direct access to and communication with executive leadership

Change Lives: Caring for Our Communities

• Federal and grant funding to help those who need it most
• Key partnerships with major health systems and local groups
• Commitment to diversity, equity, and inclusion in meeting needs of our patients and employees

Job Summary: Patient Access Specialist

The Patient Access Specialist exists to ensure timely patient access to provider services. The incumbent will handle all patient telephone calls with the highest level of professionalism and personal attention while achieving maximum customer satisfaction. Strong interpersonal skills, accurate data collection, ability to identify available resources, & match the patient and/or referring provider to an accessible solution is necessary to achieve excellence in customer service.

Summary of Essential Job Functions/Responsibilities

• Answer, triage, and process requests for new patient appointments with primary and specialty providers in a timely manner, making sure that all appointments are made with respect to patient preferences, & insurance plan (where appropriate).
• Collect and verify patient and insurance demographics.
• Works with primary care and specialty provider offices to best coordinate transfer of required information and generate the best possible patient experience.
• Ensures that all scheduled appointments/referrals are appropriately documented to include accurate insurance and patient demographics.
• Responsible to efficiently expedite the highest number of requests without compromising an exceptional customer experience.
• Promotes cooperation and helpful behaviors towards all. Shares ideas and participates in performance improvement related activities.
• Maintains professional demeanor in every level of communication whether inter-department, customer, peer, or leadership.

Minimum Requirements

• High school diploma or GED equivalent required.
• One (1) year of experience in a healthcare setting using computerized scheduling software.
• Excellent computer skills, strong leadership qualities and excellent organization and project management skills.
• Previous call center experience preferred.
• Bilingual English/Spanish strongly preferred. If bilingual, employees must complete Bridging the Gap Program within one year of employment.

More about Jane Pauley Community Health Center:

Join a rewarding place to make a difference.

Working at Jane Pauley Community Health Center (JPCHC) is more than a job. It is a place to achieve work-life balance and join a collaborative team that makes a direct impact on our local communities in Central Indiana.

Our mission as a Federally Qualified Health Center (FQHC) is to promote a healthy community through the provision of accessible, respectful, and integrated healthcare with local partners to any and all individuals and families, regardless of insurance status. It is for this reason Indy’s own Emmy-winning TV news personality Jane Pauley lends her name to our organization. Today, we are experiencing exciting growth to which you can lend your talents!

Invest your skills in changing lives and let us invest in you! Thank you for considering being part of our passionate team.