Who are we?

The Jane Pauley Community Health Center, Inc. (Corporation) is a thriving Federally Qualified Healthcare Center (FQHC) with numerous facilities across the state of Indiana. We are leaders in compassionate, integrated care. Our mission is to promote a healthy community through the provision of accessible, respectful, and integrated healthcare with local partners to any and all individuals and families, regardless of insurance status. Come join our mission!

Job Summary:

Under the supervision of the Enabling Services Senior Manager, the Social Services Coordinator will perform a variety of care management duties. Creates and maintains a high-performance environment characterized by positive leadership, patient oriented practices, and professionalism.

Responsibilities:

• Connect patient to internal and external resources and services, including behavioral health, education, social services, financial, transportation, housing, food, safety, etc. Follow-up with patients to ensure successful referrals and problem-solve around unsuccessful referrals.
• Evaluate and develop a plan of care personalized to fit the patient’s emotional and social needs.
• Provide any appropriate action to obtain available community resources to assist in resolving medical or social issues.
• Collaborate with providers to develop a care plan that addresses patient’s social, emotional, economic, and environmental needs as related to their healthcare.
• Investigate, assess, and plan interventions to help patients cope with social, emotional, economic, and environmental problems.
• Develop and maintain working relationships with community health, welfare, and social agencies and seek creative means to assist the client with their needs.
• Frequent external contacts with patients/clients, families, health care, and social service agencies concerning referrals, care coordination; and acquisition/provision of confidential information.
• Provide appropriate and high-quality feedback on patients identified for social and emotional support to the Behavioral Health Team.
• Serves as a liaison between the patient and the health care provider concerning the broad psychosocial aspects of the patient’s course of treatment.
• Expand outreach activities and referral networks to ensure effective partnerships to support the development of a comprehensive network of services.
• Assist with food pantry as needed.
• Provide valuable insight as related to the Social Determinants of Health.
• Demonstrate the ability to independently exercise judgment on behalf of JPCHC.
• Attend community meetings as a representative of JPCHC.
• Participate in continuing education activities, remaining knowledgeable in areas of expertise and improving professional skills.
• Provide safe, timely delivery of services.
• Maintain HIPAA standards and ensure confidentiality of protected health information. Report critical incidents and information regarding quality-of-care issues.
• Other duties as assigned and special projects as the manager sees fit.

Minimum Requirements:

• Bachelor’s Degree in social work, psychology, or related field.
• Community Health Worker certification preferred.

Benefits

Benefits package includes medical; dental; vision; life; voluntary life; long-term disability; short-term disability; generous paid time off; generous company match 401(k) retirement plan; tuition reimbursement; EAP and much more! Come join an organization that cares.