Who are we?

Jane Pauley is a multifunctional Federally Qualified Healthcare Center (FQHC), specializing in providing stable consistent healthcare to all individuals in need regardless of income or insurance status. We are an ever-growing innovative organization with 18 facilities in 4 counties spanning across the greater Indiana area. We do what we do simply because we care for our communities.

Summary

The Manager of Clinical Education assures that Jane Pauley Community Health Center (JPCHC) is providing high-quality, safe clinical care. In partnership with the Director of Operations and Human resources, the manager demonstrates performance consistent with the professional standards of the Nurse Practice Act and the mission, values, and goals of JPCHC.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Develop standardized clinical workflows to ensure reliable, efficient clinical care across the JPCHC health system.
• Facilitate training sessions and conduct in-service sessions for nursing staff by validating, developing, maintaining, and enhancing skills and competencies relative to patient care.
• Onboard new staff, provide annual staff education and clinical observations.
• Participates in precepting newly hired clinical staff or students.
• Create a care team to cross-cover needs when demand exceeds local clinical support capacity.
• Identify and advise organizational leadership on staffing needs to ensure high-quality, safe, clinical practice throughout JPCHC.
• Assist in ongoing revision and implementation of documentation management, policies, procedures, protocol development, and equipment implementation.
• Create processes and structures in the work environment to allow clinical staff to function at the peak of their credentials by maintaining training programs for clinical staff throughout JPCHC.
• Identify and help to eliminate unbeneficial variations in clinical practice.
• Promote a culture of event detection, reporting, analysis, and resolution.
• Implement continuous improvement and high-reliability concepts and work to strengthen organizational capacity and impact with these skills.
• Oversee and perform clinical audits at each JPCHC site in accordance with organizational metrics, standards, and customer service goals. Coordinate departmental-level performance improvement and communicate recommendations to DOO and Risk Management Committee.
• Participates and assists with committees, meetings, and team projects relevant to HRSA policy.
• Serves as a key leader and instructor of the clinical team for JPCHC.
• Collaborate with staff development team about new hires and cross-training employees’ clinical competency and identify additional learning opportunities.
• Provide training to staff on new clinical items in accordance with best practices.
• Conducts in-service training for medical procedures, operating equipment, and in partnership with the quality department assists with infection control for all clinical staff. Participates in improving and developing training modules for onboarding and in-service based on best practice standards.
• Assists in identifying the learning needs of the Clinical Preceptors, Clinical Supervisor, Medical Assistants, License Practical Nurse, Registered Nurse, Patient Care Coordinator, and other clinical support staff.
• Works with health center leadership to create efficient practice clinical services for vaccine and supply management, implement process improvements, and excellence in patient care.
• Aids with the development of JPCHC clinical policies and procedures.
• Maintains current experience with clinical workflows and best practices updated on the shared clinical site.

Direct Supervisory Responsibilities

• Training and Development Supervisor

Education and/or Experience

• BSN required; MSN preferred.
• Proficient computer skills, Microsoft Office software, including Outlook, Word, and Excel and electronic health records.
• Minimum of three (3) to five (5) years of experience as a supervisor or charge nurse in an ambulatory care setting, primary care preferred.
• Experience within or knowledge of the Patient-Centered Medical Home initiative preferred
• Experience with project management, Six Sigma, lean, or other improvement methodology.
• Possessing attributes of being highly organized, attending to detail, strong follow-up skills, and well-developed oral and written communication skills.
• Demonstrates sound judgment, decision-making, and problem-solving skills.
• Exhibits professionalism and confidentiality with all aspects of information in accordance with practice, State and Federal regulations.
• Ability to travel up to 50% of the time to practice locations.

Certificates, Licenses, Registrations

Valid and unrestricted Indiana Registered Nurse license American Heart Association Basic Life Support Provider certificate

Benefits

Benefits package includes medical; dental; vision; life; voluntary life; long-term disability; short-term disability; generous paid time off; generous company match 401(k) retirement plan; tuition reimbursement; EAP and much more! Come join an organization that cares.