Essential Duties and Responsibilities

• Contact other medical facilities to obtain patient appointments as directed by Providers.
• Ensure patients eligible for Little Red Door, BCCP or other special assistance programs are referred appropriately.
• Notify patient of appointments made for tests or to be seen by a specialist.
• Match test results with patient chart for review by Providers.
• Ensure Receptionist has an adequate supply of BCCP packages. Obtain additional packages as needed.
• Manage and process the patient medical record requests.
• Respond to messages left on personal voice mailbox in a timely manner.
• Examines and verifies financial documents and reports.
• Interprets services and policies to patients and families
• Contact patients for follow up appointments as indicated by providers.
• Maintains strict confidentiality of patient information.
• Functions as patient advocate and communicates warmth and understanding to Centers patients and their families.
• Understands JPCHC’s relationship with the community and maintains positive image and relationships.
• Other duties as assigned.

Supervisory Responsibilities

• None

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High School Diploma or equivalent Required.
• Previous experience in medical office or health care setting preferred.
• Knowledge of medical office practices, procedures and equipment preferred.
• bilingual – English /Spanish preferred.

Computer Skills

To perform this job successfully, an individual should have proficient computer skills, including Microsoft Office (specifically Word and Excel), Electronic Medical and Health records, and other applications.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.