This role is HYBRID - First 60 days in office, then 3 days WFH / 2 Onsite. Subject to change.

Who are we?

Jane Pauley is a multifunctional Federally Qualified Healthcare Center (FQHC), specializing in providing stable consistent healthcare to all individuals in need regardless of income or insurance status. We are an ever-growing innovative organization with 18 facilities in 4 counties spanning across the greater Indiana area. We do what we do simply because we care for our communities.

Job Summary

The Patient Access Specialist exists to ensure timely patient access to provider services. The incumbent will handle all patient telephone calls with the highest level of professionalism and personal attention while achieving maximum customer satisfaction. Strong interpersonal skills, accurate data collection, ability to identify available resources, & match the patient and/or referring provider to an accessible solution is necessary to achieve excellence in customer service. The Patient Access Specialist has the potential to work from home. If working from home, we recommend a minimum of 25 to 50 Mbps internet speed and at least 15 Mbps if uploading large files.

Summary of Essential Job Functions/Responsibilities

• Answer, triage, and process requests for new patient appointments with primary and specialty providers in a timely manner, making sure that all appointments are made with respect to patient preferences, & insurance plan (where appropriate).
• Collect and verify patient and insurance demographics.
• Works with primary care and specialty provider offices to best coordinate transfer of required information and generate the best possible patient experience.
• Ensures that all scheduled appointments/referrals are appropriately documented to include accurate insurance and patient demographics.
• Responsible to efficiently expedite the highest number of requests without compromising an exceptional customer experience.
• Promotes cooperation and helpful behaviors towards all. Shares ideas and participates in performance improvement related activities.
• Maintains professional demeanor in every level of communication whether inter-department, customer, peer, or leadership.

Minimum Requirements

• High school diploma or GED equivalent required.
• One (1) year of experience in a healthcare setting using computerized scheduling software.
• Excellent computer skills, strong leadership qualities and excellent organization and project management skills.
• Previous call center experience preferred.
• Bilingual English/Spanish strongly preferred. If bilingual, employees must complete Bridging the Gap Program within one year of employment.

Benefits

Benefits package includes medical; dental; vision; life; voluntary life; long-term disability; short-term disability; generous paid time off; generous company match 401(k) retirement plan; tuition reimbursement; EAP and much more! Come join an organization that cares.