Welcome to Jane Pauley Community Health Center! We are seeking professionals to join our Referrals team as Referral Specialist.

Our competitive employment offerings include:

Have Balance: Investing in YOU

• Office hours M-F, 8 a.m.-5 p.m.
• Medical, vision, and dental plans
• Generous vacation time
• 401K plan and match at 6%
• Paid life insurance plans
• Work anniversary recognition

Be Supported: A Team-Based Approach

• A support structure to care for diverse patient populations
• Opportunities to grow your skills, while improving our organization
• Direct access to and communication with executive leadership

Change Lives: Caring for Our Communities

• Federal and grant funding to help those who need it most
• Key partnerships with major health systems and local groups
• Commitment to diversity, equity, and inclusion in meeting needs of our patients and employees

Job Summary: Referral Specialist

The Referral Specialist will coordinate patient referrals to specialist and other medical services as directed by the providers. Retrieve results and prepare for provider review.

Responsibilities:

• Act as a liaison between hospitals, clinical/other staff, health plans, providers, and patients sharing information needed for referrals in a timely and respectful manner
• Process inquiry facsimiles promptly, including any clinical issues listed on the facsimile
• Verify insurance coverage and obtain required authorizations by relaying the information from provider—whether approved or denied--informing patient and rendering office of the results
• Manage and process the patient medical record regarding referrals
• Document any referrals, communications, actions, and all other pertinent data in OCHIN
• Process referrals in a timely manner, which may include calling or texting to patients
• Utilize JPCHC interprets services for non-English speaking patients
• Maintains strict confidentiality of patient information
• Functions as patient advocate and communicates warmth and understanding to Centers patients and their families
• Understands JPCHC’s relationship with the community and maintains positive image and relationships
• Other duties as assigned

Minimum Requirements:

• High School Diploma or equivalent required
• Medical terminology knowledge and/or experience preferred
• Previous experience in medical office or health care setting preferred
• Knowledge of medical office practices, procedures and equipment preferred
• Bilingual – English /Spanish preferred

More about Jane Pauley Community Health Center:

Join a rewarding place to make a difference.

Working at Jane Pauley Community Health Center (JPCHC) is more than a job. It is a place to achieve work-life balance and join a collaborative team that makes a direct impact on our local communities in Central Indiana.

Our mission as a Federally Qualified Health Center (FQHC) is to promote a healthy community through the provision of accessible, respectful, and integrated healthcare with local partners to any and all individuals and families, regardless of insurance status. It is for this reason Indy’s own Emmy-winning TV news personality Jane Pauley lends her name to our organization. Today, we are experiencing exciting growth to which you can lend your talents!

Invest your skills in changing lives and let us invest in you! Thank you for considering being part of our passionate team.