Welcome to Jane Pauley Community Health Center! We are seeking social service professionals to join our Enabling Services Department.

Our competitive employment offerings include:

Have Balance: Investing in YOU

• Office hours M-F, 8 a.m.-5 p.m.
• Medical, vision, and dental plans
• Generous vacation time
• 401K plan and match at 6%
• Paid life insurance plans
• Work anniversary recognition

Be Supported: A Team-Based Approach

• A support structure to care for diverse patient populations
• Opportunities to grow your skills, while improving our organization
• Direct access to and communication with executive leadership

Change Lives: Caring for Our Communities

• Federal and grant funding to help those who need it most
• Key partnerships with major health systems and local groups
• Commitment to diversity, equity, and inclusion in meeting needs of our patients and employees

Job Summary: Community Resource Navigator

The Community Resource Navigator will serve as a primary point of contact for patients and the communities we serve in an ambulatory care setting. They will support individuals and families entering the healthcare system and assist with utilization and retention of benefits and community resources. They will also focus on helping eliminate barriers to all JPCHC service.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Work outreach events during traditional and non-traditional hours and locations
• Work collaboratively with all the different departments of the JPCHC organizations
• Meet with self-pay patients to discuss payment options and complete Sliding Fee Scale agreement
• Maintains high level of confidentiality while interacting with patients and clients with empathy and respect
• Research and resolve patient or client issues, including consulting with providers, plan administrators, insurance companies
• Educate members on issues related to using the healthcare system and their specific government assistance plan
• Maintain HIPAA standards and confidentiality of protected health information
• Follow up with clients/patients who request in-person government assistance
• Maintain Food Pantry at designated location including pantry access, stocking, ordering and cleaning.
• Follow through with Tele-Visit appointments (appointments where the consumer is at a separate location from where you are located)
• Assist patients with applications and follow up for Medicaid programs and Marketplace coverage
• Assist patients with Medicare
• Process income information for the JPCHC Sliding Fee Scale applications
• Assist patients with applications for various Prescription Assistance Programs
• Provide community resources to the underserved, vulnerable populations and patients
• Participate in outreach and education programs for the community, such as health fairs, screenings, and other events
• Assist with Social Determinants of Health where needed
• Assist with special projects and other duties as necessary and required
• Perform related duties as assigned

Education / Experience:

• High School Diploma or equivalent required
• Bi-Lingual/Multi-Lingual preferred
• Two (2) years of previous experience in outreach navigation preferred
• Customer service experience required
• Must be willing to travel 50% of the time to different site locations
• Valid Indiana Driver’s License and proof of auto insurance required
• Certified Indiana Navigator certification required within 90 days(s) of employment
• Certified Application Counselor certification required within 90 day(s) of employment
• Community Health Worker certification required within 6 months of employment

More about Jane Pauley Community Health Center:

Join a rewarding place to make a difference.

Working at Jane Pauley Community Health Center (JPCHC) is more than a job. It is a place to achieve work-life balance and join a collaborative team that makes a direct impact on our local communities in Central Indiana.

Our mission as a Federally Qualified Health Center (FQHC) is to promote a healthy community through the provision of accessible, respectful, and integrated healthcare with local partners to any and all individuals and families, regardless of insurance status. It is for this reason Indy’s own Emmy-winning TV news personality Jane Pauley lends her name to our organization. Today, we are experiencing exciting growth to which you can lend your talents!

Invest your skills in changing lives and let us invest in you! Thank you for considering being part of our passionate team.